Senior Technical Support Engineer, AI Security
Core
Provide multi-platform technical support (phone, email, chat) for security and cloud issues, troubleshooting alongside engineering teams and documenting cases.
Role type
Senior Technical Support Engineer (AI Security)
Builds
Knowledge base resources (solution articles, how-to guides, videos)
Domain
Cybersecurity / AI Security
Deliverable
client delivery
Required skills
Technical troubleshooting, problem-solving, documentation, communication, Windows/Mac/Linux proficiency
Preferred skills
Endpoint and server-based security solutions experience, host-based security solutions experience, mobile platforms experience
Responsibilities
Provide phone, email, and chat-based customer support; Document case activities and interactions; Resolve customer issues based on SLAs; Work with R&D teams to determine root cause; Contribute to knowledge base by creating solution articles, how-to guides, and videos
Seniority
Senior, hands-on IC
