AI Support Engineer - San Francisco
Core
Resolve complex customer issues and build scalable support systems for OpenAI's AI products, acting as the last line of defense before core engineering teams.
Role type
Senior Support Engineer (AI/ML domain)
Builds
Automated support tooling, internal processes, and agentic operational improvements
Domain
Artificial Intelligence / SaaS Support
Deliverable
client delivery | infrastructure
Required skills
SaaS troubleshooting, Python scripting, root cause analysis, cross-functional collaboration, process improvement, technical documentation, stakeholder management, on-call rotation, ambiguity navigation
Preferred skills
Experience with OpenAI API, Codex, ChatGPT, emerging AI technologies, background in tech startups
Technologies
Python, OpenAI API, Codex, ChatGPT
Responsibilities
Troubleshoot complex customer issues via tickets and Slack, partner with engineering to resolve novel technical problems, use scripting to automate recurring processes, create approaches to scale support solutions, provide on-call coverage, foster team culture
Seniority
Senior, hands-on IC