Senior Customer Success Manager - EMEA

EMEA - UKFull-time2026-09-24 → 2026-11-10

Core

Guide new and expanding customers through implementation and adoption of the LaunchDarkly feature management platform to achieve desired use-cases and realize value.

Role type

Senior Customer Success Manager (Commercial)

Builds

Customer adoption, retention, and expansion of the LaunchDarkly feature management platform

Domain

SaaS / DevOps / Feature Management

Required skills

Customer onboarding and activation, risk identification and mitigation, prescriptive selling, executive relationship building, project management, technical product knowledge (DevOps)

Preferred skills

MEDDIC or similar sales methodology training, experience with technical products and developers

Technologies

LaunchDarkly platform

Responsibilities

Shepherd new customers from sales handoff through successful activation; proactively identify and mitigate churn risks; provide technical guidance on implementation best practices; identify upsell and expansion opportunities; build executive sponsorships and customer champions; forecast renewals and manage retention quotas.

Seniority

Senior, hands-on IC

About LaunchDarkly

Software DevelopmentSeries D646Oakland, CA, USFounded 2014

LaunchDarkly is the runtime control layer for the AI era. For over a decade we have helped engineering teams control what ships in production, starting with feature management and evolving into the infrastructure that governs how software and AI agents behave after deploy. With CodeControl and AgentControl, teams can update agent behavior in milliseconds, automatically roll back when something drifts, and govern every agent and feature across the organization from one place. No redeploys required. LaunchDarkly processes more than 50 trillion flag evaluations per day and serves some of the most