Commercial Account Manager
Core
Full-cycle account ownership for existing SaaS customers, driving net-new revenue through upsells, cross-sells, and renewals within the SMB segment.
Role type
Senior Commercial Account Manager (SaaS)
Builds
Recurring revenue and expanded product adoption for enterprise sales technology customers
Domain
B2B SaaS / Sales Enablement
Required skills
Full sales lifecycle management, C-level relationship building, strategic account planning, churn risk identification, revenue forecasting, competitive intelligence, virtual and on-site executive presentations, quota overachievement
Preferred skills
Experience in fast-paced startup environments, ability to collaborate with Customer Success and Product teams, empathy and listening skills
Technologies
Salesloft platform, CRM tools, presentation software
Responsibilities
Manage end-to-end commercial transactions including upsells, cross-sells, and renewals; prospect and close new ACV opportunities within assigned territory; develop and execute success plans for high-value accounts; monitor account health to identify and mitigate churn risks; cultivate relationships with VPs and C-suite executives; provide accurate revenue forecasts; stay updated on industry trends and competitor movements; partner with internal teams to resolve complex client issues; streamline renewal execution for lower-spend accounts while identifying growth potential