Senior Onboarding Specialist, Mandarin Speaker
Core
Senior Onboarding Specialist guiding new APAC customers through setup, integration, and first revenue-generating campaigns.
Role type
Senior IC customer onboarding specialist (SaaS)
Builds
Customer implementations, go-live plans, and onboarding processes for the APAC region
Domain
Ecommerce marketing technology (SaaS)
Required skills
customer onboarding, project management, stakeholder management, technical troubleshooting, strategic marketing advice, API knowledge, CRM management, data analysis, process improvement, cross-functional collaboration
Preferred skills
email marketing, ecommerce platforms, AI fluency
Technologies
Klaviyo, Salesforce, Microsoft Office, Google Workspace, Google Sheets
Responsibilities
Guide customers from sale to go-live, lead implementation phases, provide strategic marketing advice, troubleshoot technical and non-technical issues, monitor onboarding health, document best practices, and act as a product expert for Engineering.
Seniority
Senior, hands-on IC
