Founding Client Operations Associate - APAC
Core
First Client Operations hire for APAC, owning the onboarding journey from signed contract to active user adoption on an Intelligent Procurement Platform.
Role type
Founding Client Operations Associate
Builds
Onboarding processes, data stewardship workflows, and client adoption strategies for enterprise procurement software.
Domain
B2B SaaS, Intelligent Procurement, AI-driven workflows
Deliverable
product features
Required skills
Client onboarding, data accuracy & stewardship, stakeholder coordination, process design, platform training & enablement, attention to detail
Preferred skills
AI tooling experimentation, SaaS client service, consulting or high-growth startup experience
Technologies
Vertice platform, AI tools
Responsibilities
Design and iterate onboarding processes; manage client spend data with 99.99% accuracy; maintain account hygiene; coordinate cross-functional Go-Live timelines; lead user training sessions; report on onboarding metrics.
Seniority
Junior/Founding, hands-on IC
