Senior Account Manager
Core
Senior Account Manager owning a high-value portfolio of market-leading customers in the ANZ region, acting as a strategic partner to drive measurable business value and long-term ROI.
Role type
Senior Account Manager (SaaS/Technology)
Builds
Customer retention, upsell/cross-sell expansion, and strategic partnerships for enterprise clients.
Domain
SaaS, Digital Marketing, Customer Success
Deliverable
client delivery
Required skills
Executive relationship building, organizational navigation, retention and risk mitigation, portfolio growth (upsell/cross-sell), financial acumen, cross-functional leadership, MEDDIC sales methodology, Salesforce proficiency, product adoption guidance, ROI-based selling, strategic planning, industry knowledge (digital advertising/search marketing)
Preferred skills
Understanding of the digital advertising/search marketing industry
Responsibilities
Develop and maintain executive-level relationships; navigate large enterprise structures to identify key decision-makers; own the end-to-end renewal process; drive expansion through upsell and cross-sell opportunities; leverage financial acumen for forecasting; partner with Customer Success, Product, and Engineering to align roadmaps.
Seniority
Senior, hands-on IC