Onboarding Manager
Core
Own the end-to-end onboarding program for enterprise and government customers to drive platform activation and adoption.
Role type
Senior Onboarding Manager
Builds
Data-driven onboarding programs, training playbooks, and reusable assets for enterprise clients.
Domain
SaaS / Enterprise Customer Success
Deliverable
product features
Required skills
Change management, program governance, stakeholder management, technical system integration, data analysis, commercial acumen, public speaking
Preferred skills
HR, wellbeing, or safety domain experience
Technologies
HubSpot, SSO, API integrations
Responsibilities
Design and run data-driven onboarding programs; manage end-to-end onboarding plans for multiple concurrent enterprise customers; oversee technical setup including SSO and API integrations; conduct workshops and info sessions for customer leadership; partner with Sales to align onboarding with contract scope; track performance and automate processes; build training materials for support teams.
Seniority
Senior, hands-on IC with leadership responsibilities