Customer Success Lead - TytonAI/EI
Core
Drive adoption of Tyton, an ecological monitoring software platform, across a network of specialist ecologists and environmental teams by developing training, workflows, and internal champions.
Role type
Customer Success Lead (SaaS/Enterprise Software)
Builds
TytonAI and TytonIQ platforms for automated vegetation classification, rehabilitation monitoring, weed mapping, and biodiversity assessment.
Domain
Environmental consulting, ecological monitoring, spatial data, mining and resources sector.
Deliverable
product features
Required skills
Customer success, account management, pre-sales support, customer onboarding, training delivery, technical aptitude, GIS/spatial technologies, environmental science background, mining sector experience.
Preferred skills
CRM software, SaaS support, translating customer feedback to product teams, creative problem-solving.
Technologies
TytonAI, TytonIQ, machine learning, high-resolution aerial imagery, cloud analytics, GIS.
Responsibilities
Drive platform adoption and develop training/workflows; support pre-sales and qualify opportunities; own customer onboarding and configuration; support ongoing success and triage technical issues; deliver demos and documentation; represent customer voice to product team; develop case studies and success stories.
Seniority
Mid-Senior, hands-on IC
