Account Manager- US Sales
Core
Manage a portfolio of B2B SaaS customer accounts to drive expansion revenue, ensure renewals, and foster long-term partnerships.
Role type
Mid-market Account Manager
Builds
Revenue growth and customer retention for an agentic AI startup
Domain
B2B SaaS / AI / Agentic AI
Deliverable
client delivery
Required skills
Account management, revenue expansion, stakeholder management, contract negotiation, CRM management, business reviews, upsell/cross-sell strategies
Preferred skills
SaaS business model experience, subscription revenue management, high-growth tech environment experience
Responsibilities
Own and manage a portfolio of existing customer accounts across the post-sales lifecycle; Develop account growth strategies to drive expansion revenue; Identify and execute upsell, cross-sell, and account expansion opportunities; Conduct regular business reviews and strategic account planning sessions; Build and maintain relationships with key stakeholders and decision-makers; Act as the primary point of contact for customer escalations and commercial discussions; Drive contract renewals and support negotiation discussions; Monitor account health, customer engagement, and adoption trends; Collaborate with internal teams including onboarding, implementation, support, product, and delivery; Maintain accurate account plans, opportunity pipelines, forecasts, and CRM records.