Head of Customer Adoption (f/m/d)
Core
Leads strategy for customer adoption in the 7–24 month lifecycle stage for Silver, Gold, Platinum, and Diamond tier customers to maximize value, engagement, and Gross Profit growth.
Role type
Senior leadership Customer Success/Account Management (SaaS/Martech)
Builds
Customer engagement pipelines and Gross Profit growth for high-value partners
Domain
Affiliate marketing, performance marketing, SaaS platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Success leadership, SaaS/Martech adoption strategy, Affiliate/partnership marketing, team leadership, commercial acumen, data-driven customer management, stakeholder management
Preferred skills
AI/ML insights for growth, Salesforce CRM expertise
Responsibilities
Lead adoption strategy for Silver+ customers, drive tool and capability adoption, lead and develop team leaders and the adoption team, prioritize engagement using commercial and ML insights, reduce dormancy through reactivation strategies, partner with Activation and Expansion heads
Seniority
Senior, hands-on IC with team leadership
