Client Success Lead
Core
Managing long-term partnerships with merchant partners to maximize value, drive mutual business growth, and ensure account health.
Role type
Senior Client Success Lead (Account Management)
Builds
Merchant partnerships and revenue growth strategies
Domain
Financial Technology / E-commerce
Deliverable
client delivery
Required skills
Account management, upsell/cross-sell strategy, CRM proficiency, cross-functional collaboration, industry trend analysis
Preferred skills
Financial technology experience, marketing technologies knowledge, e-commerce knowledge
Responsibilities
Deliver proactive client management strategy, identify upsell and cross-sell opportunities, provide prompt support, conduct performance reviews, collaborate cross-functionally, ensure alignment between client goals and internal priorities
Seniority
Mid-Senior, hands-on IC
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