Senior Customer Success Manager
Core
Senior Customer Success Manager responsible for nurturing relationships, ensuring account health, and driving post-sales growth for enterprise B2B commerce clients.
Role type
Senior Customer Success Manager (Technical SaaS)
Builds
Customer success outcomes, adoption of composable commerce products, and strategic account growth
Domain
B2B E-commerce / SaaS
Deliverable
client delivery
Required skills
Customer success management, account management, technical SaaS understanding, B2B contract management, value realization, executive communication, cross-functional collaboration, data-driven storytelling, account health analysis
Preferred skills
Retail/e-commerce industry experience, Gainsight, Salesforce, LLM usage for insights
Technologies
Gainsight, Salesforce, LLMs
Responsibilities
Support customers in maximizing composable product usage, advise on future technology stacks, lead strategic business reviews, identify and drive toward customer KPIs, collect requirements for product development, retain customers and increase product consumption, contribute to marketing events, mentor team members, lead long-term department strategy
Seniority
Senior, hands-on IC with strategic and mentorship responsibilities
