Customer Success Manager, Enterprise (Missouri Valley)
Core
Primary liaison for enterprise customers focusing on onboarding, adoption, and driving measurable value through strategic planning and best practice adoption.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Customer retention and expansion within the enterprise SaaS sector
Domain
Cybersecurity / Email Security / SaaS
Deliverable
product features
Required skills
Strategic relationship building, Business review execution (QBRs/EBRs), Customer health monitoring, Cross-functional collaboration, CRM proficiency, Technical understanding of internet technologies and email security
Preferred skills
Executive-level stakeholder management, Product roadmap communication, Escalation resolution
Technologies
Salesforce, Jira
Responsibilities
Act as main point of contact for assigned customers, Deliver regular business reviews to communicate ROI, Understand customer industries to provide tailored recommendations, Promote platform feature usage and identify expansion opportunities, Monitor customer health and manage escalations, Coordinate with internal teams to execute customer success plans
Seniority
Senior, hands-on IC
