Customer Success Manager, Canada (Toronto)
Core
Primary liaison for enterprise SaaS customers, driving onboarding, adoption, and value delivery through strategic planning and relationship management.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Customer success plans, adoption strategies, and retention/expansion outcomes for enterprise clients.
Domain
Enterprise SaaS, Email Security, Internet Technologies, Networking
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, QBR/EBR delivery, executive stakeholder engagement, SaaS product adoption, CRM proficiency, technical troubleshooting, risk management, cross-functional collaboration, roadmap communication
Preferred skills
Experience with email security solutions, technical background in networking/internet technologies
Technologies
Salesforce, Jira
Responsibilities
Develop strategic relationships and guide platform adoption; Deliver regular business reviews (QBRs/EBRs) to communicate ROI; Monitor customer health and manage escalations; Coordinate with Product, Engineering, and Sales to resolve issues; Promote feature usage and identify expansion opportunities; Maintain expert knowledge of the product roadmap.
Seniority
Senior, hands-on IC
