Senior Customer Success Manager (m/f/x)
Core
Senior Customer Success Manager for Enterprise clients, focusing on Account Health, post-sales adoption, and strategic partnership to maximize value from Agentic-Commerce and Composable Commerce architectures.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Long-term strategic partnerships and successful adoption of modern commerce platforms for large brands.
Domain
E-commerce / Retail / Technology
Deliverable
client delivery
Required skills
Strategic account management, C-level stakeholder engagement, technical understanding of API-first/Headless architectures, ROI translation, cross-functional collaboration, process improvement, mentoring
Preferred skills
French or Spanish language skills
Technologies
Composable Commerce, Agentic-Commerce, API-first, Headless
Responsibilities
Lead Strategic Business Reviews (SBRs) to drive retention and growth; translate product features into business outcomes aligned with client ROI; represent the company in webinars and advisory boards; co-develop global Customer Success frameworks; act as escalation point for complex issues; mentor team members.
Seniority
Senior, hands-on IC with mentorship responsibilities
