Senior Customer Success Manager (m/f/x)
Core
Senior Customer Success Manager for Enterprise clients, focusing on Account Health, post-sales adoption, and strategic partnership to drive growth and ROI.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Long-term strategic partnerships and successful adoption of composable commerce solutions for large brands.
Domain
E-commerce / Retail / Enterprise Software
Deliverable
client delivery
Required skills
Strategic account management, C-level stakeholder engagement, technical consulting, ROI translation, cross-functional collaboration, process improvement, mentorship
Preferred skills
French or Spanish language skills
Technologies
API-first, Headless, Composable Commerce, Frontend, Connect
Responsibilities
Lead Strategic Business Reviews (SBRs) to strengthen customer retention and growth; translate product features into business outcomes aligned with customer ROI; represent the company in webinars and advisory boards; co-develop global Customer Success frameworks; act as an escalation point for complex issues; mentor team members.
Seniority
Senior, hands-on IC with mentorship responsibilities
