Product Support Engineer - HU
Core
Frontline technical support for AI-native manufacturing software, diagnosing issues, educating customers, and collaborating with engineering teams.
Role type
Product Support Engineer
Builds
AI-native software for manufacturing front lines
Domain
Manufacturing / Industrial Automation / AI
Deliverable
client delivery
Required skills
API/HTTP knowledge, shell scripting, SQL, MongoDB, AWS/Azure, ticketing systems, manufacturing or process engineering experience, fluent English
Preferred skills
Atlassian suite familiarity, additional languages (German, French), AI/LLM tools experience
Technologies
AWS, Azure, PostgreSQL, MongoDB, Zendesk, Jira, Confluence
Responsibilities
Respond to customer inquiries, educate customers on product usage, diagnose and resolve technical issues, escalate complex cases, manage support workload, improve internal support processes, expand product documentation, process business/technical information for developer feedback, participate in on-call rotation
Seniority
Individual Contributor