Staff Cloud Support Engineer
Core
Early-career Cloud Support Engineer leveraging AI tools to accelerate troubleshooting, improve knowledge bases, and reduce time-to-resolution for Snowflake customers.
Role type
Junior IC Cloud Support Engineer (AI-native)
Builds
Customer support workflows and AI-assisted diagnostics
Domain
Cloud Data Platform / AI Engineering (via careerplan.io/jobs/1ebb1380-17b4-472b-86c1-2bbfa6f53b8a-staff-cloud-support-engineer-at-snowflake)
Deliverable
production ML models
Required skills
SQL, log analysis, Python scripting, API integration, prompt engineering, LLM ecosystem tools (Langchain, vector DBs), MLOps pipeline troubleshooting, Linux/Windows OS basics, Data Warehousing fundamentals
Preferred skills
Cloud platform experience (AWS/Azure/GCP), CI/CD tooling, AI-powered support workflows, GPU/CUDA knowledge, MLOps component development
Technologies
Snowflake, Python, SQL, Langchain, vector databases, RESTful APIs, Linux, Windows
Responsibilities
Manage customer issues from triage to resolution using AI-assisted diagnostics; validate AI-generated hypotheses and responses; document solutions in knowledge bases; collaborate with Engineering/Product on systemic issues and bug reports; provide technical guidance via email/web/phone; support on-call rotations and incident management
Seniority
Early-career, hands-on IC
