Customer Success Manager
Core
Drive long-term customer success for restaurant and hospitality operators by managing a hybrid portfolio, ensuring adoption, retention, and growth through personalized engagement and data-driven strategies.
Role type
Customer Success Manager (Hybrid Book of Business)
Builds
Customer health, adoption rates, retention, and expansion opportunities for restaurant/hospitality clients on the SevenRooms platform.
Domain
Hospitality / Restaurant Industry / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Success management, portfolio management, data analysis, strategic planning, relationship building, cross-functional collaboration, business acumen
Preferred skills
Hospitality or restaurant industry experience
Technologies
SevenRooms platform
Responsibilities
Manage a mid-sized hybrid portfolio of customers with a mix of virtual and in-person engagement; Execute success strategies for onboarding, adoption, and retention; Develop tailored success plans and business reviews; Analyze key metrics (ROI, product usage) to drive strategy; Partner with Account Management, Sales, and Product teams to align on customer goals.
Seniority
Mid-level, hands-on IC
