Renewals Specialist
Core
Partner with sales teams to facilitate contract renewals, manage renewal pipelines, and execute strategic initiatives to retain and expand user revenue at Stripe.
Role type
Senior IC Renewals Specialist (Account Management)
Builds
Renewal pipelines, customer proposals, and scalable process improvements for Stripe's financial infrastructure platform.
Domain
Financial technology / Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Renewals management, account management, process improvement, data-driven analysis, cross-functional partnership, strategic thinking, project management, quote creation, KPI management
Preferred skills
Lean Six Sigma certification, financial services/payments industry experience
Technologies
None explicitly stated
Responsibilities
Proactively manage Renewal pipelines and activity milestones; Research user purchase and renewal history to make recommendations; Manage KPIs relating to Renewal coverage scope; Gather requirements for renewal, expansion, and upsell opportunities; Assist with complex quote creation; Help develop and execute Renewals Desk strategy; Identify and optimize repeatable and scalable processes; Report on cadence to key stakeholders with an analytical approach
Seniority
Senior, hands-on IC with leadership experience