Senior Customer Success Manager
Core
Act as a trusted advisor for strategic enterprise customers to ensure product adoption, drive revenue retention and growth, and align customer roadmaps with OneTrust's platform.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
OneTrust AI-Ready Governance Platform (regulatory intelligence, automation, connected governance workflows)
Domain
SaaS / Data Privacy & Governance / Enterprise Software
Required skills
Strategic account management, SaaS solution implementation, stakeholder engagement (C-suite), adoption metrics analysis, ROI communication, cross-functional partnership, enterprise sales alignment
Preferred skills
Privacy certification, SFDC/Gainsight proficiency, startup environment adaptability, travel readiness
Technologies
OneTrust Collaborate, Salesforce (SFDC), Gainsight
Responsibilities
Manage account portfolio to Net ARR outcome, deliver business reviews to executive teams, advocate for customer feature requests to Product/Engineering, utilize adoption stats to identify growth opportunities, handle mission-critical escalations, align customer roadmap with product roadmap
Seniority
Senior, hands-on IC