Customer Success Manager

IrelandRemoteFull-time2026-09-18 → 2026-11-10

Remote

Core

Ensure positive customer health and retention by driving product adoption, implementation of localization best practices, and realization of business goals for global brands.

Role type

Senior Customer Success Manager (B2B SaaS)

Builds

Customer adoption and expansion of Smartling's AI-native translation platform

Domain

Localization, Translation, SaaS

Deliverable

production ML models

Required skills

Account planning, stakeholder management, contract renewal management, business review facilitation, technical concept communication, data-driven presentation preparation

Preferred skills

Translation/localization processes knowledge, SaaS business model experience, modern software development processes understanding

Technologies

Smartling platform

Responsibilities

Develop communication cadence for product updates, assess customer requirements and resolve problems, oversee implementation of localization best practices, implement account planning strategies, manage renewal processes, lead business review meetings, facilitate business process optimization workshops

Seniority

Mid-Senior, hands-on IC

About Smartling

Smartling is seeking a French-speaking Business Development Representative for a remote, work-from-home position based in Ireland. Smartling’s Business Development team is a group of highly motivated sales professionals whose focus is to source and engage with high-potential prospects. As the first point of contact with potential customers, you will qualify active buying interest and be a critical part of the bridge between marketing and sales to ensure new customer acquisition is consistent, high-quality, and frictionless. 