Enterprise Customer Success Manager
Core
Trusted advisor to key named/strategic customers in the Travel industry, ensuring they receive maximum value from the platform throughout their lifecycle.
Role type
Senior Enterprise Customer Success Manager
Builds
Customer retention, adoption, and strategic alignment for high-value accounts
Domain
Travel industry / SaaS platform
Deliverable
client delivery
Required skills
Enterprise account management, complex integration cycles, C-suite relationship building, product training, adoption and retention strategies, stakeholder management across functions, escalation resolution, strategic business reviews
Preferred skills
Project management in high-pressure environments, problem-solving, initiative
Technologies
CS platform
Responsibilities
Manage post-sales activity and complex integration cycles for Enterprise customers; Develop trusted advisor relationships with C-suite executives; Conduct product training and drive adoption/retention; Serve as the voice of the customer to Product and Engineering; Lead Quarterly & Strategic Business Reviews; Handle escalations and resolve issues.
Seniority
Senior, hands-on IC
