Director of Customer Success
Core
Lead a team of Customer Success Managers for Checkr's largest and most complex clients, ensuring value realization and executive-level relationships.
Role type
Senior IC Director of Customer Success
Builds
Strategic customer success strategies and team performance for enterprise SaaS clients
Domain
HR-Tech / Consumptive SaaS
Deliverable
client delivery
Required skills
Team leadership and mentorship, strategic account management, cross-functional collaboration, data-driven problem solving, operational excellence, account expansion
Preferred skills
Experience in HR-Tech or consumptive SaaS markets, ability to travel domestically up to 25%
Technologies
None explicitly stated
Responsibilities
Recruit and manage a team of Customer Success Managers, oversee strategic customer relationships at executive levels, drive customer success strategy for portfolio retention and growth, collaborate cross-functionally with Sales and Product teams, monitor team performance metrics, facilitate account expansion opportunities
Seniority
Senior, hands-on IC with leadership responsibilities
