Principal Customer Success Business Partner
Core
Strategic partner driving deployment, adoption, and long-term value realization for Life Sciences customers using Anaplan's AI-infused scenario planning platform.
Role type
Principal Customer Success Business Partner (Strategic IC)
Builds
Customer transformation, platform optimization, and strategic expansion within the Life Sciences vertical
Domain
Life Sciences / Business Planning & Scenario Planning
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, consulting, client services, business planning, forecasting, modeling, project management, problem-solving, customer advocacy, community building, customer education
Preferred skills
Corporate finance, supply chain, sales planning, model building
Technologies
Anaplan platform
Responsibilities
Manage portfolio of 10-15 strategic Life Sciences customers ($10-15M ARR); co-create account strategies with Sales and Professional Services; guide customers in aligning Anaplan with business goals; monitor engagement and execute success plans; act as internal voice of the customer; foster community and best practices; resolve platform challenges; drive enablement and training.
Seniority
Principal, hands-on IC with strategic leadership
