Customer Success Associate
Core
Drive adoption of an enterprise R&D platform for scientists by building adoption plans, delivering training, and coaching power users to increase weekly active user growth.
Role type
Customer Success Associate (Adoption & Enablement)
Builds
Unified R&D platform for chemists, material scientists, and biologists
Domain
Industrial R&D / Life Sciences / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Adoption planning, training program design, data analysis (Excel), scientific fluency, stakeholder management, change management, AI tool adoption, cross-functional collaboration
Preferred skills
Hands-on lab experience, ELN/LIMS knowledge, complex multi-divisional account management, AI in R&D workflows
Technologies
Uncountable platform, Bodie (AI assistant), Excel
Responsibilities
Create and execute adoption plans for strategic accounts, lead go-live training and ongoing enablement, diagnose usage stalls and drive fixes, teach scientists to use AI tools, report on weekly active user targets, partner with Account Managers on renewals and expansion
Seniority
Mid-level IC (1-4 years experience)