Senior Partnerships Manager
Core
Manage and grow relationships with agency partners (ISVs, BPOs, digital marketing, e-commerce) to drive joint revenue initiatives and transform referrals into certified service providers.
Role type
Senior Partnerships Manager (North America)
Builds
Joint revenue initiatives, co-selling pipelines, and a portfolio of enterprise-level agency partners.
Domain
E-commerce / Conversational Commerce / Agency Ecosystem
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
enterprise partnerships, enterprise sales, strategic account management, pipeline management, forecasting, revenue accountability, cross-functional coordination, conference representation
Preferred skills
Shopify ecosystem experience, e-commerce platform knowledge, technical acumen regarding integration models
Technologies
Gorgias ecosystem, Partner Academy, Slack
Responsibilities
Own and grow a portfolio of mid-market and enterprise agency partnerships; lead monthly cadence calls with top partners to review pipeline and co-selling opportunities; coordinate joint sales cycles with AEs, Solutions Engineers, and Customer Success Managers; drive partner-sourced and partner-influenced pipeline; support transformation of referral partners into Gorgias-certified service partners; implement and optimize a revenue-under-management model; represent Gorgias at industry conferences (~25% travel).
Seniority
Senior, hands-on IC with strategic autonomy