Senior Customer Experience Representative
Core
Onboard new customers to the Phone product and serve as a key escalation point for restaurant partners to ensure seamless order transmission and exceptional customer interactions.
Role type
Senior Customer Experience Representative (Customer Support)
Builds
Phone product for restaurant partners
Domain
Restaurant technology / SaaS
Required skills
Account management, customer support, customer success, inbound call handling, order processing, cross-functional collaboration, Google Workspace proficiency, browser-based system adaptation, high-pressure composure
Preferred skills
None stated
Technologies
Google Workspace, internal order transmission systems
Responsibilities
Onboard new customers to the Phone product, handle inbound calls, process orders, ensure accurate order transmission to restaurant partners, serve as a key point of escalation for complex issues
Seniority
Senior, hands-on IC (via careerplan.io/jobs/7917032-senior-customer-experience-representative-at-slice)