Support Specialist - Dutch speaking
Core
First-line support specialist for Tebi's Connected Restaurant Management System, resolving merchant issues across sales, reservations, kitchen prep, and payments via chat, email, and phone.
Role type
Support Specialist (Customer Success)
Builds
Tebi's hospitality management platform for restaurants, cafés, bars, and coffee shops
Domain
Hospitality technology / Restaurant management software
Deliverable
client delivery
Required skills
problem solving, merchant communication, product knowledge, documentation, AI tool usage, on-call management
Preferred skills
Italian fluency, Spanish fluency
Responsibilities
Own first response for merchant inquiries, diagnose and resolve technical issues, collaborate with Engineering and Product, maintain CSAT and speed targets, create documentation and feedback, implement AI workflows
Seniority
Individual Contributor
