CR Agent
Core
First-line support agent for Storyous merchants (restaurants, bars, cafes), providing help via phone, chat, and email to ensure full product utilization.
Role type
Customer Support Agent
Builds
Storyous POS and payment terminal solutions for the hospitality industry
Domain
Fintech / Hospitality
Deliverable
client delivery
Required skills
customer communication, problem-solving, ticket management, stakeholder collaboration, data tracking, product expertise, administrative accuracy
Preferred skills
experience in customer support, gastronomy, retail, technology affinity, English communication
Technologies
ticketing systems, Slack, Storyous POS, Teya payment terminals (via careerplan.io/jobs/03da2319-5332-4c53-8f59-bc9ee6fa8814-cr-agent-at-teya)
Responsibilities
Provide multi-channel support to merchants, resolve issues in the ticket system, escalate complex problems, monitor key service metrics, act as the merchant voice internally, maintain accurate administrative records
Seniority
Individual Contributor, entry to mid-level
