Customer Care Specialist (němčina) - (ZKRÁCENÝ úvazek/20hod. týdně)
Core
Customer Care Specialist handling inbound and outbound support via phone, email, and chat for a food delivery brand, resolving complex issues that AI cannot handle.
Role type
Customer Support Specialist
Builds
Customer satisfaction and operational resolution for a food delivery platform
Domain
Food delivery / E-commerce
Deliverable
client delivery
Required skills
German (advanced), Czech or Slovak, conflict resolution, stress management, creative problem solving, Google Workspace proficiency
Preferred skills
English (written and spoken)
Technologies
Google Workspace
Responsibilities
Communicate with customers via phone, email, and chat; resolve order changes, delivery delays, and returns; coordinate with couriers; provide product information; collect and share customer feedback; handle compensation credits.
Seniority
Individual Contributor
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