Account Specialist - Berlin
Core
Own the end-to-end onboarding process for restaurants, including training, system connection, and go-live support to ensure merchant success.
Role type
Senior Operations Specialist (Hospitality Tech)
Builds
Restaurant management software platform (POS, reservations, kitchen prep, payments)
Domain
Hospitality technology / Restaurant management systems
Required skills
Onboarding execution, project management, problem-solving, process improvement, cross-functional collaboration, hospitality industry knowledge, German and English fluency
Preferred skills
Startup operations experience, high-pace environment adaptability, proactive communication
Technologies
Tebi platform, POS systems, Kitchen Display Systems (KDS)
Responsibilities
Run restaurant onboarding (train, connect, implement), solve merchant problems on the ground, support restaurants for the first month post-go-live, identify process and product gaps, collaborate with internal product and engineering teams
Seniority
Mid-level, hands-on IC

