Senior Customer Success Manager-KA
Core
Drive adoption and growth of Payoneer's financial solutions for SMEs and professional businesses in China, focusing on retention, up-selling, and strategic relationship management.
Role type
Senior Customer Success Manager (Key Accounts)
Builds
Long-term strategic relationships with key stakeholders and scalable customer development strategies.
Domain
Financial services / Cross-border payments / Greater China
Required skills
Account management, Business development, Financial analysis, Strategic planning, CRM management, Project management, Cross-functional collaboration, Data analytics, Market penetration strategies, Financial modeling
Preferred skills
Payments or Banking industry experience, Digital marketing, Affiliate marketing, Social media, BI tools, Direct sales for cross-border trade
Technologies
Salesforce.com, CRM systems, BI tools
Responsibilities
Oversee and manage existing client relationships to identify emerging business needs; Proactively strengthen relationships to maximize acquisition, retention, and up-sell; Develop go-to-market strategies and collaborate with sales/delivery teams; Review and propose process improvements for market penetration; Build business success stories and case studies; Maintain customer activity in CRM; Drive events and industry forums; Create compelling value propositions; Develop regional customer strategy plans; Manage large client portfolios using project management methods.
Seniority
Senior, hands-on IC