Customer Success Associate
Core
Strategic advisor for mid-market customers in EMEA, driving adoption, retention, and growth of the NodeZero autonomous pentesting platform.
Role type
Mid-market Customer Success Manager (Cybersecurity SaaS)
Builds
NodeZero autonomous pentesting platform and related security assessment services
Domain
Cybersecurity / Offensive Security / Cloud Security
Deliverable
production ML models
Required skills
Customer Success management, Technical Account Management, Cybersecurity domain knowledge, Enterprise security understanding, Cloud security knowledge, Revenue target management, Stakeholder alignment, Product feedback integration
Preferred skills
CompTIA Security+ certification, CISSP certification, Offensive security expertise, Startup experience, Salesforce proficiency, Gainsight proficiency
Technologies
NodeZero, Tripwires, Insights, Rapid Response, Salesforce, Gainsight, JIRA
Responsibilities
Manage a portfolio of EMEA mid-market customers as primary post-sales technical advisor; Cultivate champions with security leaders to guide adoption lifecycle; Deliver technical onboarding and enablement for advanced features; Proactively identify customer needs and suggest solutions to enhance cybersecurity posture; Partner with IT/Security teams to interpret pentest results and guide remediation strategy; Collaborate with Sales/Renewals teams to drive retention and identify expansion opportunities; Act as customer advocate to relay feedback to internal teams; Conduct quarterly business reviews to align on strategy and showcase outcomes; Contribute to documentation and playbooks to scale technical success.
Seniority
Mid-level, hands-on IC
