Director, Renewals
Core
Own the strategy, performance, and operating model for a global renewals function to drive revenue retention and cross-product expansion for a behavioral security platform.
Role type
Director of Renewals (Strategy & Operations)
Builds
Global renewals engine, segmentation playbooks, forecasting models, and operating cadence for retention and expansion.
Domain
Cybersecurity / Email Security / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS renewals strategy, team leadership, data-driven process improvement, forecasting modeling, contract negotiation, cross-functional partnership, operational judgment, AI tool operationalization
Preferred skills
Email security/cybersecurity domain expertise, high-volume renewal management, multi-regional contract management
Technologies
Salesforce, Gainsight
Responsibilities
Define renewal motion and segmentation; lead and mentor a team of Renewal Managers/Specialists; manage the full renewal lifecycle including negotiation and execution; drive data-driven pipeline health and at-risk account strategies; partner with Customer Success and Sales for expansion; develop forecasting models for bookings and churn; manage high-visibility escalations.
Seniority
Director, hands-on IC with strategic leadership