Customer Success Engineer
Core
Technical Customer Success role supporting enterprise accounts by driving adoption, retention, and growth through technical enablement, integration support, and strategic advisory.
Role type
Senior Customer Success Engineer (B2B SaaS)
Builds
Customer adoption, value realization, and expansion within enterprise mobile and computer vision ecosystems
Domain
B2B SaaS, Mobile Data Capture, Computer Vision, Enterprise IT
Required skills
Technical customer success management, code reading/writing, integration building, enterprise IT architecture understanding, stakeholder communication, project management, account health analysis, workshop facilitation
Preferred skills
Mobile development (iOS/Android/React Native/Flutter), Salesforce/Planhat/Gainsight, AI tooling usage, retail/logistics industry experience
Technologies
Salesforce, Planhat, Gainsight, Claude Code, iOS, Android, React Native, Flutter
Responsibilities
Own end-to-end customer outcomes including adoption, renewal, and growth; build and configure technical demos; share code snippets to unblock integrations; lead discovery and solution translation; run workshops and QBRs; identify at-risk accounts and expansion opportunities; represent customer voice internally.
Seniority
Mid-Senior, hands-on IC