Customer Account Manager - SMB
Core
Manage a portfolio of SMB customers to drive adoption, retention, and renewal while identifying expansion opportunities.
Role type
early-career customer account manager (SMB)
Builds
customer retention and revenue growth for SMB clients
Domain
SaaS / HR Tech
Required skills
account management, customer relationship management, renewal negotiation, CRM data management, cross-functional collaboration, strategic advising
Preferred skills
HR Tech familiarity, engagement with HR/Talent/Engineering teams, long-term partnership mindset
Responsibilities
Manage SMB customer portfolio for adoption and renewal; conduct regular check-ins to ensure value realization; support standard contract processes; act as strategic advisor to remove roadblocks; identify basic expansion opportunities; maintain accurate CRM data; collaborate with Sales, Product, and Support.
Seniority
Early-career, hands-on IC
