Sr. Staff Technical Success Executive
Core
Executive intervention partner for SentinelOne's most strategically significant customers, leading complex recoveries and driving value realization.
Role type
Sr. Staff Technical Success Executive (Executive Intervention)
Builds
Executive recovery plans, technical recovery strategies, and long-term customer value outcomes for critical accounts.
Domain
Enterprise Cybersecurity (AI-native platform, endpoint, cloud, identity)
Deliverable
client delivery
Required skills
Executive relationship management, complex technical troubleshooting, cross-functional leadership, commercial strategy, root cause analysis, stakeholder alignment
Preferred skills
Experience with Early Warning Systems, Crisis Management, renewal negotiations
Technologies
SentinelOne platform, SIEM, MDR, cloud security, endpoint protection
Responsibilities
Serve as primary executive partner for strategic accounts; lead technical recovery for major incidents/outages; develop Executive Recovery and Success Plans; coordinate cross-functional teams (Product, Engineering, Support); drive renewal negotiations and commercial structuring; provide executive-level technical guidance; identify trends for product improvement.
Seniority
Sr. Staff, hands-on IC with executive ownership