Client Success Lead
Core
Manage a portfolio of enterprise and SMB merchant accounts in Canada to drive product adoption, retention, and long-term business growth for Affirm's financial products.
Role type
Senior Client Success Lead (Enterprise/SMB)
Builds
Strategic partnerships, multi-year growth roadmaps, and cross-functional initiatives for merchant success
Domain
Fintech / Consumer Finance / E-commerce
Deliverable
client delivery
Required skills
B2B client relationship management, strategic partnership leadership, cross-functional orchestration, commercial negotiation, account planning, data analysis, stakeholder influence
Preferred skills
Consumer finance knowledge, SaaS experience, e-commerce expertise, Salesforce/AI/BI tool proficiency
Technologies
Salesforce, AI tools, BI tools
Responsibilities
Lead and manage a portfolio of Enterprise and SMB merchant accounts; Define and drive the strategic vision for the portfolio; Develop sophisticated account plans with multi-year growth roadmaps; Lead commercial negotiations including contracts and pricing; Analyze partner performance to recommend adoption programs; Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, and Risk teams; Manage customer health to ensure retention and business outcomes
Seniority
Senior, hands-on IC with strategic ownership
