Enterprise Customer Success Manager — East (Bilingual: English/Spanish)
Core
Build and maintain relationships with high-value enterprise customers to drive adoption, retention, and net dollar retention (NDR) growth for Sigma Computing's AI analytics platform.
Role type
Senior Enterprise Customer Success Manager
Builds
Customer success plans, training initiatives, and strategies for upselling/cross-selling within the Sigma Computing platform
Domain
SaaS, Business Intelligence, Analytics, Cloud Data Warehousing
Required skills
Strategic account management, Analytics expertise, NDR growth strategies, Customer advocacy, Success plan execution, Educational program design, SQL, Data visualization, Cloud data architecture knowledge, ETL experience
Preferred skills
Experience with Snowflake, Databricks, Redshift, BigQuery, Startup experience
Technologies
Sigma Computing, Snowflake, Databricks, Redshift, BigQuery, SQL
Responsibilities
Build relationships with decision-makers in high-value accounts, Guide customers in optimizing platform use via analytics, Develop strategies to maximize NDR and reduce churn, Serve as a bridge between customers and product teams, Collaborate on success plans aligning with business goals, Design and deliver training sessions and webinars
Seniority
Senior, hands-on IC