Enterprise Customer Success Manager - NY
Core
Drive Net Dollar Retention (NDR) for enterprise customers by managing strategic accounts, optimizing platform usage, and executing growth initiatives.
Role type
Senior Customer Success Manager (Enterprise SaaS/Analytics)
Builds
Customer success plans, upsell/cross-sell strategies, and educational initiatives for analytics platforms.
Domain
Cloud-based analytics and business intelligence
Required skills
Strategic account management, NDR growth strategies, complex problem solving with data, SQL, data visualization, ETL, production BI implementation
Preferred skills
Snowflake, Databricks, Redshift, BigQuery, startup experience
Responsibilities
Build relationships with decision-makers in high-value accounts, guide customers on platform optimization, develop and execute success plans, advocate for product enhancements, design and deliver training sessions.
Seniority
Senior, hands-on IC