Technical Success Manager (EMEA Region)
Core
Drive customer adoption, retention, and lifetime value for the JFrog software supply chain platform by managing relationships, ensuring successful project delivery, and acting as the primary escalation point.
Role type
Senior Technical Success Manager (SaaS)
Builds
Customer adoption plans, successful project rollouts, and high NPS/CSAT scores for the JFrog Platform
Domain
Software Supply Chain / DevOps / SaaS
Deliverable
product features
Required skills
Customer success management, relationship management, enterprise delivery, technical presentations, Linux, CLI, REST API
Preferred skills
Application security, Docker, Kubernetes
Responsibilities
Focus on customer lifetime value and NPS/CSAT scores; Assist customers in creating adoption/rollout plans; Provide service to the Sales team to enable renewals and upsells; Formulate and deliver projects with customers; Work with Solution engineering and Professional Services teams; Monitor customer health and brand perception; Act as the first point of escalation; Develop full understanding of the JFrog platform.
