Customer Success Manager (Greater China)
Core
Support post-go-live lifecycle for Chinese-speaking B2B SaaS/fintech clients, driving adoption, retention, and growth on payment infrastructure.
Role type
Customer Success Manager (Greater China)
Builds
Payment rails, APIs, eCommerce platform integrations for SMEs and enterprises in Southeast Asia and Greater China
Domain
Fintech / Payments / Southeast Asia / Greater China
Required skills
B2B SaaS customer success, payments domain knowledge, client relationship management, cross-functional collaboration, technical product understanding, English and Mandarin business proficiency
Preferred skills
Fintech/financial infrastructure experience, Greater China market experience, cross-border client environment exposure, data analysis skills
Technologies
APIs, eCommerce platforms, payment flows
Responsibilities
Own portfolio of Chinese-speaking accounts for adoption and retention; Build understanding of client payment flows to identify improvements; Support expansion opportunities (upsell/cross-sell); Act as day-to-day point of contact for stakeholders; Support solutioning discussions for new use cases; Monitor KPIs (payment success rates, adoption) and flag issues; Manage and escalate risks; Coordinate cross-functionally with Product, Engineering, Risk, and Commercial teams