Manager - Customer Success - Enterprise Accounts (SaaS )
Core
Manage a portfolio of high ARR enterprise customers in the beauty and wellness SaaS industry, driving platform adoption, retention, and growth through proactive workshops and business reviews.
Role type
Senior Manager, Enterprise Customer Success (SaaS)
Builds
Cloud-based all-in-one software for salons, spas, medspas, and fitness studios
Domain
SaaS / Beauty and Wellness
Required skills
Enterprise account management, customer advocacy, data-driven strategy, executive presence, cross-functional collaboration, issue resolution, multi-divisional relationship management
Preferred skills
Experience in fast-paced growth environments, passion for revenue and growth
Technologies
Cloud-based software platforms, CRM, POS systems
Responsibilities
Build and maintain strong relationships with CxOs and key stakeholders to drive platform adoption; Analyze customer challenges and develop solutions to maximize business outcomes; Leverage customer data to guide decision-making and identify expansion opportunities; Lead customer conversations and influence stakeholders to drive positive change; Work closely with sales, product, and engineering teams to ensure seamless customer journeys; Proactively identify and mitigate risks to prevent churn.
Seniority
Senior Manager, hands-on IC with strategic oversight