Senior Product Specialist - Adoption
Core
Drive customer adoption of cloud-based SaaS solutions for the beauty and wellness industry by defining requirements, configuring software, and leading implementations.
Role type
Senior Product Specialist (Adoption & Implementation)
Builds
Customer implementations, proof of concepts, and pilots for enterprise clients
Domain
SaaS / Beauty and Wellness / Enterprise Software
Required skills
Enterprise product implementation, software configuration, solution design, customer requirements analysis, risk mitigation, SLA management, technical documentation, cross-functional coordination
Preferred skills
Wellness/spa industry experience, web design (HTML/JavaScript), travel availability
Technologies
Zenoti platform, JIRA, Basecamp, MS Office
Responsibilities
Work with customers to define requirements and help them adopt Zenoti solutions; Drive demos, walk-throughs, and solution reviews; Design and setup proof of concepts and pilots; Configure Zenoti to meet customer business scenarios; Identify risks and implement mitigation plans; Address customer issues to ensure satisfaction; Maintain documentation and follow organizational processes; Coordinate with internal teams to meet customer needs.