Manager - Customer Success
Core
Lead the ANZ Customer Success team to drive adoption, retention, and growth for public sector government clients in Australia and New Zealand.
Role type
Senior IC Customer Success Manager (Team Lead)
Builds
Customer retention, adoption, and sustainable growth for public sector clients
Domain
GovTech / Public Sector / SaaS
Required skills
People leadership, commercial judgement, stakeholder management, data interpretation, problem solving, SaaS Customer Success practices, cross-functional collaboration, organization, public sector knowledge
Preferred skills
Public sector/local government experience, Salesforce proficiency, analytics tools, AI-enabled tools
Technologies
Salesforce, Customer Success analytics tools, AI-enabled tools
Responsibilities
Lead and coach the ANZ Success team, manage portfolio performance and risk, handle escalations, maintain forecasts and reporting, partner with Sales/Implementation/Product, represent the company in forums, use AI tools for service delivery.
Seniority
Senior, hands-on IC with team leadership
