Senior Product Specialist - Implementation/Onboarding
Core
Drive customer adoption of cloud-based beauty and wellness software by defining requirements, configuring solutions, and managing implementations.
Role type
Senior IC product implementation specialist
Builds
Production software configurations and proof-of-concept pilots for enterprise clients
Domain
SaaS / Beauty and Wellness
Required skills
Enterprise product implementation, solution configuration, requirements analysis, customer training/demos, risk mitigation, SLA management, project coordination
Preferred skills
Wellness/spa industry knowledge, Web Design (HTML/JavaScript), MS Office/JIRA/Basecamp proficiency
Technologies
Zenoti, JIRA, Basecamp, MS Office, HTML, JavaScript
Responsibilities
Define customer requirements and drive solution adoption; Configure software to meet business scenarios; Design and setup proof of concepts and pilots; Identify risks and implement mitigation plans; Address customer issues to ensure satisfaction; Maintain implementation documentation; Coordinate with internal teams to meet customer needs.
Seniority
Senior, hands-on IC