Renewal Manager IC (French speaker)
Core
Lead enterprise customer renewals, drive long-term retention, and identify upsell opportunities for Elastic's Search AI Platform.
Role type
Senior Individual Contributor Renewal Manager
Builds
Enterprise customer retention and revenue growth for Elastic's cloud-based search, security, and observability solutions
Domain
SaaS / Enterprise Search / AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account portfolio management, renewal cycle management (forecasting, negotiation, closure), upsell opportunity identification, stakeholder relationship building, Salesforce (SFDC) proficiency, data management standards
Preferred skills
Prior renewals-specific or enterprise account management experience, familiarity with Enterprise Search/Log Analytics/Security/APM/Cloud solutions, data-driven commercial ownership
Technologies
Salesforce (SFDC)
Responsibilities
Run a portfolio of enterprise customer accounts engaging proactively 180 days before renewal, drive the complete renewal cycle from forecasting to closure, identify and qualify expansion opportunities, build positive relationships with customer stakeholders, communicate renewal status and forecasts in Salesforce, partner cross-functionally with sales, legal, and operations, stay informed on new product capabilities to educate customers
Seniority
Senior, hands-on IC