Account Manager
Core
Strategic Account Manager responsible for maintaining and expanding a large book of business, driving product adoption, and mitigating churn risk for a travel technology platform.
Role type
Senior Account Manager (SaaS)
Builds
Engine's intelligent travel platform serving business and group travel
Domain
Travel Technology / SaaS
Deliverable
client delivery
Required skills
Account management, revenue growth, churn mitigation, product attach rate optimization, stakeholder management, data analysis, Salesforce proficiency, live training delivery
Preferred skills
SaaS sales experience, C-suite engagement, complex product explanation
Technologies
Salesforce
Responsibilities
Maintain and expand accounts to increase Net Revenue Retention (NRR), proactively identify and neutralize churn/downsell risks using data, drive product attach rates by moving customers to multi-solution usage, conduct Quarterly Business Reviews (QBRs) with key stakeholders, manage high-volume portfolio with ruthless prioritization, deliver product training and webinars
Seniority
Mid-Senior, hands-on IC